Terms & Conditions

Last updated: April 2026

Acceptance of Terms

By requesting a quote, booking a service, or using the website CleaningBasi.com, you (“the client”) agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or book our services. BASI Luxe Business reserves the right to refuse service at our discretion.

These terms apply to all services provided by BASI Luxe Business, including upholstery cleaning, sofa cleaning, carpet cleaning, mattress cleaning, stain and odor treatment, flooring installation, backsplash installation, and related residential services.

Our Services

BASI Luxe Business provides residential cleaning and installation services using professional equipment and products.

Services may include:

Sofa & upholstery cleaning
Carpet cleaning
Mattress cleaning & sanitization
Stain & odor treatment
Tile & grout cleaning
Vinyl flooring installation
Laminate flooring installation
Backsplash installation
Residential maintenance services

Service descriptions on our website and social media are for general informational purposes only.

Results may vary depending on the condition, age, material, installation surface, and previous damage of the item or area serviced.

Important:
We cannot guarantee complete stain removal or perfect restoration in every situation. Some stains, odors, discoloration, damage, or wear may be permanent.

For flooring and installation services, hidden issues such as uneven subfloors, moisture damage, wall irregularities, or structural conditions may require additional labor or materials not included in the original estimate.

Estimates & Pricing

All estimates provided by BASI Luxe Business are approximations based on the information provided by the client.

Final pricing may change after on-site inspection or if additional work is required.

Prices may vary based on:

Size of the area
Condition of surfaces
Type of material
Accessibility
Additional labor or preparation needed

No additional work will be performed without client approval.

Website pricing and promotional offers are starting prices only and may change at any time without notice.

Scheduling & Access

By scheduling an appointment, the client agrees to provide safe and reasonable access to the property and service areas.

Clients are responsible for:

Removing fragile or valuable items
Securing pets
Providing access to water and electricity when necessary
Ensuring an adult (18+) is present during the appointment if required

If we are unable to access the property or perform the service due to circumstances outside our control, a cancellation or trip fee may apply.

Cancellations & Rescheduling

We understand schedules change.

Cancellations made 24 hours or more before the appointment may be rescheduled without charge.
Same-day cancellations or no-shows may be subject to a cancellation fee.
BASI Luxe Business reserves the right to reschedule appointments due to weather, equipment issues, emergencies, or unforeseen circumstances.

Payment Terms

Payment is due upon completion of the service unless otherwise agreed in writing.

We may accept:

Cash
Credit/Debit Cards
Zelle
Other digital payment methods

Deposits may be required for certain installation or larger projects.

Satisfaction Policy

We strive to provide high-quality service and customer satisfaction.

If you are dissatisfied with a completed service, please contact us within 48 hours so we may review the concern and determine an appropriate solution.

Due to the nature of cleaning and installation services, BASI Luxe Business does not guarantee:

Complete stain removal
Exact color restoration
Odor elimination in all cases
Perfection on damaged or worn materials

Limitation of Liability

BASI Luxe Business is not responsible for:

Pre-existing damage
Loose flooring, fragile materials, or defective surfaces
Manufacturer defects
Wear and tear
Damage caused by improper prior installations or repairs
Natural material variations

Our maximum liability for any claim related to a service is limited to the amount paid for that specific service.

Any damage claims must be reported within 24 hours of service completion.

Safe Work Environment

We reserve the right to refuse or stop service if unsafe, hazardous, abusive, or unsanitary conditions are present.

This includes:

Aggressive behavior
Unsafe work environments
Hazardous materials
Illegal activity

We are committed to treating every client with professionalism and expect the same in return.

Intellectual Property

All content on CleaningBasi.com, including logos, text, graphics, photos, and designs, is the property of BASI Luxe Business and may not be copied or used without written permission.

By sharing photos or reviews and tagging our business on social media, you grant BASI Luxe Business permission to repost that content for marketing purposes.

Governing Law

These Terms & Conditions are governed by the laws of the State of Florida.

Any disputes arising from our services shall be handled within the jurisdiction of Florida courts.

Changes to Terms

BASI Luxe Business may update these Terms & Conditions at any time without prior notice.

Continued use of our services or website constitutes acceptance of any updated terms.

Contact Us

BASI Luxe Business
Website: CleaningBasi.com

For questions regarding these Terms & Conditions or our services, please contact us through our website or official business channels.