SERVICE AGREEMENT

BASI LUXE BUSINESS LLC
Website: CleaningBasi.com
Service Area: Florida, USA

Effective Date: July 6, 2026

This Service Agreement (“Agreement”) is entered into between BASI Luxe Business LLC (“Company,” “we,” “us,” “our”) and the undersigned client (“Client,” “you,” “your”) for professional cleaning services.

By booking or accepting services, the Client agrees to all terms below.

1. SERVICES

The Company agrees to provide professional cleaning services which may include:

• Deep Cleaning

• Standard Residential Cleaning

• Move-In / Move-Out Cleaning

• Upholstery & Sofa Cleaning

• Carpet & Rug Cleaning

• Mattress Cleaning

• Add-on specialty cleaning services

Services are limited to what is specifically agreed upon in the booking, estimate, or invoice.

2. PROPERTY CONDITION & ACCURACY OF INFORMATION

The Client agrees to provide accurate and complete information regarding:

• Property size and layout

• Level of dirtiness or condition

• Stains, pet issues, odors, or damages

• Accessibility (stairs, elevators, parking, etc.)

If actual conditions differ from what was disclosed, the Company reserves the right to:

• Adjust pricing

• Modify service scope

• Extend service time with additional charges

• Reschedule if necessary

3. PRICING & ESTIMATES

• All pricing is based on initial client information (photos, videos, or inspection).

• Final pricing may be adjusted if conditions differ from initial disclosure.

• Any additional charges will be communicated and approved before continuation of service.

4. PAYMENT TERMS

4.1 Standard Cleaning (One-Time Services)

• A 50% deposit is required to reserve the appointment.

• Remaining balance is due before the cleaning team leaves the property.

4.2 Recurring Cleaning Services

• A 50% pre-service payment is required 48 hours before each appointment.

• Failure to pay by the deadline will result in automatic cancellation of the appointment.

• Remaining balance is due upon completion of service.

4.3 Deep Cleaning / Move-In / Move-Out Services

• Full payment is required at booking or at least 48 hours before service.

• Service will not begin without full payment confirmation.

5. CANCELLATION POLICY

• Cancellations more than 48 hours before service: Full refund

• Cancellations within 24–48 hours: 50% refund or service credit

• Cancellations within 24 hours: Non-refundable

• No-shows or lockouts are fully charged

6. RESCHEDULING POLICY

• One (1) complimentary reschedule is allowed with at least 24 hours’ notice

• Additional reschedules may require a new deposit

• Late reschedules may be treated as cancellations

7. CLIENT RESPONSIBILITIES

The Client agrees to:

• Provide access to the property at scheduled time

• Ensure water and electricity are available

• Secure pets away from cleaning areas

• Remove or secure fragile and valuable items

• Disclose hazardous or delicate materials

8. PET & SAFETY POLICY

• Pets must be secured away from cleaning areas

• Cleaning products and equipment may pose safety risks to animals

• The Company is not responsible for incidents involving unsecured pets

9. SATISFACTION GUARANTEE

• Client must report any concerns within 24 hours after service completion

• The Company will return to correct verified missed areas at no additional cost

• No refunds are issued after service completion

• This guarantee applies only to cleaning corrections, not monetary refunds

• 9.1 Upholstery and Carpet Cleaning Disclaimer (Results Limitation)

  The Client acknowledges and understands that upholstery and carpet cleaning results may vary depending on factors including, but not limited to, fabric type, carpet material, age, prior maintenance, and the duration, depth, and type of staining or soiling.

  While the Company uses professional equipment and industry-standard cleaning methods, we do not guarantee the complete removal of all stains, spots, odors, or discoloration, especially in cases of:

• Long-standing or set-in stains

• Organic stains (urine, blood, pet accidents, food, or drinks)

• Dye transfer or chemical damage

• Wear, fading, or pre-existing fabric/carpet deterioration

• The Client agrees that results are based on the condition of the items at the time of service and that some stains or imperfections may be permanent.

  9.2 No Guarantee Clause

  The Company provides cleaning services on a “best effort” professional basis and makes no express or implied guarantees regarding restoration to original or “like-new” condition.
  

10. DAMAGE POLICY & LIABILITY

The Company is fully insured.

However:

• We are not responsible for pre-existing damage or wear

• We are not responsible for items not disclosed or properly secured

• Certain materials may react unpredictably to cleaning products

Liability is limited to the amount paid for the specific service, unless otherwise required by Florida law.

11. RIGHT TO REFUSE SERVICE

The Company reserves the right to refuse or stop service if:

• Conditions are unsafe or hazardous

• Property is severely unsanitary beyond agreed scope

• Client is abusive or uncooperative

• Pets or occupants interfere with work

12. PHOTOS & MARKETING

• The Company may take before/after photos for quality control and marketing

• No personal identifying information will be disclosed

• Clients may opt out before service begins

13. LIMITATION OF LIABILITY

To the maximum extent permitted by Florida law:

• The Company is not liable for indirect or consequential damages

• Total liability is limited to the amount paid for the service provided

• Client agrees to release Company from claims related to undisclosed conditions

14. GOVERNING LAW

This Agreement is governed by the laws of the State of Florida, USA.

Any disputes will be handled in Florida jurisdiction.

15. ENTIRE AGREEMENT

This document represents the full agreement between the Client and BASI Luxe Business LLC and replaces any prior verbal or written agreements.

16. CLIENT ACCEPTANCE

By booking, paying deposit, or allowing service to begin, the Client confirms:

✔ They have read and understood this Agreement.
✔ They agree to all terms and policies listed above.