Terms of Service

Effective Date: July 28, 2026

Welcome to BASI Luxe Business ("BASI," "we," "our," or "us"). These Terms & Conditions govern all services provided by BASI through CleaningBasi.com or by any other means of communication.

By requesting an estimate, scheduling an appointment, approving a quotation, submitting a deposit, or allowing BASI to begin work, the Client agrees to be bound by these Terms & Conditions.

1. SERVICES

BASI provides professional cleaning services including, but not limited to:

• Standard House Cleaning

• Deep Cleaning

• Move-In / Move-Out Cleaning

• Carpet Cleaning

• Upholstery Cleaning

• Area Rug Cleaning

• Mattress Cleaning

• Tile & Grout Cleaning

Services are limited to those specifically listed in the approved estimate or work order.

Any additional work requested after the appointment has begun may result in additional charges and will only be performed with the Client's approval.

2. ESTIMATES & PRICING

All estimates are based upon the information provided by the Client.

Pricing assumes normal cleaning conditions.

Final pricing may increase if actual conditions differ from those disclosed, including but not limited to:

• Excessive buildup

• Heavy soil

• Pet hair

• Pet urine

• Odors

• Mold or mildew

• Bodily fluids

• Smoke residue

• Hoarding conditions

• Excessive clutter

• Additional rooms or surfaces

• Incorrect square footage

• Additional labor required

No additional charges will be made without the Client's approval whenever reasonably possible.

If the Client declines recommended additional services, BASI reserves the right to complete only the originally agreed-upon scope of work.

3. RESERVATION DEPOSIT

A reservation deposit is required before an appointment is confirmed.

Unless otherwise stated:

• House Cleaning: $25 Reservation Deposit

• Move-In / Move-Out Cleaning: 50% Reservation Deposit

• Commercial or large projects may require a different deposit amount.

Reservation deposits are applied toward the final invoice.

Deposits are not payments for completed work and are subject to the cancellation policy below.

4. PAYMENT

Payment is due immediately upon completion of the service unless otherwise agreed in writing.

The Client authorizes BASI to charge the approved payment method for the remaining balance after service completion.

Accepted payment methods may include:

• Credit Cards

• Debit Cards

• Electronic Payments

• Other approved payment methods

Returned payments, chargebacks, or declined transactions may result in:

• $25 processing fee

• Collection costs

• Attorney fees where permitted by law

• Suspension of future services

Invoices not paid when due may accrue interest at the maximum rate permitted by applicable law.

5. ARRIVAL WINDOW

Appointment times are estimated.

Due to traffic, weather, equipment issues, previous appointments, or unforeseen circumstances, technicians may arrive up to one (1) hour before or after the scheduled appointment.

BASI will make reasonable efforts to notify Clients of significant delays.

Arrival times are estimates and are not guaranteed.

6. CANCELLATION & RESCHEDULING

More than 24 Hours' Notice

The Client may:

• receive a full refund of the reservation deposit; or

• apply the deposit as a credit toward one future appointment.

Less than 24 Hours' Notice

The reservation deposit becomes non-refundable.

If the appointment is rescheduled, the deposit will be retained as a one-time service credit.

If the rescheduled appointment is later canceled, the credit is forfeited.

Same-Day Cancellation

Reservation deposits become non-refundable.

If the Client wishes to reschedule:

• deposit remains as a service credit

• additional $50 rescheduling fee applies

No-Show

If technicians arrive and cannot begin work because:

• no one is present,

• access cannot be obtained,

• utilities are unavailable,

• unsafe conditions exist,

the appointment is considered a No-Show.

Reservation deposits become non-refundable.

Additional $50 trip fees or rescheduling fees apply.

7. CLIENT RESPONSIBILITIES

The Client agrees to:

• Provide safe access to the property.

• Ensure working electricity and running water.

• Secure pets.

• Keep children away from equipment.

• Remove valuables.

• Remove fragile items when possible.

• Inform BASI of any hazards before work begins.

• Provide accurate information regarding the property's condition.

The home should be reasonably picked up before arrival.

Cleaning crews do not organize excessive clutter prior to cleaning unless specifically contracted.

8. PRE-EXISTING CONDITIONS

The Client must disclose any known issues including:

• cracked tile

• damaged grout

• loose flooring

• broken furniture

• unstable fixtures

• damaged upholstery

• weakened fabrics

• previous repairs

• water damage

• mold

• pest infestations

• structural defects

BASI is not responsible for damage resulting from:

• hidden defects

• improper installation

• manufacturer defects

• previous repairs

• normal wear and tear

• age-related deterioration

• pre-existing damage

• undisclosed conditions

8.1 Safety

The Company reserves the right to refuse or discontinue service if technicians encounter:

• Unsafe working conditions

• Aggressive animals

• Hazardous materials

• Excessive mold

• Human or animal waste

• Pest infestations

• Structural hazards

• Any condition that may endanger employees

9. CLEANING RESULTS

Cleaning significantly improves the appearance of surfaces.

However, BASI does not guarantee:

• complete stain removal

• complete odor removal

• restoration to like-new condition

• removal of permanent discoloration

• correction of damage caused by age or wear

• restoration of neglected surfaces

Some stains, odors, or discoloration are permanent.

Additional restoration services may be recommended.

10. HOUSE CLEANING

Standard Cleaning is intended for regularly maintained homes.

Deep Cleaning addresses heavier buildup and neglected areas.

Move-In / Move-Out Cleaning prepares vacant properties for occupancy or turnover.

Cleaning does not include:

• repair work

• painting

• construction cleanup unless specifically contracted

• mold remediation

• hazardous waste removal

• biohazard cleanup

• pest removal

11. CARPET, UPHOLSTERY & MATTRESS CLEANING

Professional cleaning improves appearance but cannot guarantee removal of:

• permanent stains

• bleach damage

• dye loss

• burns

• pet urine damage

• permanent odors

• wear patterns

• fading

• color loss

• fabric deterioration

Furniture moving is limited to light furniture when safe.

BASI does not move:

• entertainment centers

• beds

• dressers

• pianos

• appliances

• large sectionals

• fragile furniture

Clients should remove small items before arrival.

Drying times vary depending on:

• humidity

• airflow

• temperature

• fabric type

• carpet construction

Estimated drying times:

• Upholstery: 4–12 hours

• Carpet: 2–24 hours

No drying time is guaranteed.

12. TILE & GROUT CLEANING

Professional cleaning removes dirt, oils, and embedded soil.

However, BASI cannot guarantee removal of:

• permanent stains

• grout discoloration

• hard water deposits

• efflorescence

• damaged grout

• cracked tile

• loose tile

• missing grout

• sealant failure

Tile & Grout Cleaning Disclaimer

Pre-Existing Conditions

Professional tile and grout cleaning removes dirt, soap residue, oils, sealers, waxes, and mineral deposits. Once these layers are removed, pre-existing conditions that were previously hidden may become visible, including:

• Cracked, chipped, loose, or hollow tiles

• Missing, loose, cracked, or deteriorated grout

• Previous repairs or color differences

• Installation defects or uneven grout

• Structural movement or settling

BASI is not responsible for conditions that existed before the cleaning service but were concealed by buildup.

Grout & Tile Integrity

Grout naturally wears over time due to age, moisture, foot traffic, structural movement, improper installation, previous water damage, temperature changes, and harsh cleaning chemicals.

Professional cleaning does not create these problems but may reveal them. Grout that is already weakened or improperly bonded may continue to deteriorate during or after cleaning.

BASI cannot guarantee the integrity of pre-existing grout or tile.

Specialized Cleaning Treatments

Some surfaces with heavy mineral deposits, hard water buildup, cement haze, or efflorescence may require specialized cleaning solutions, including professional acidic cleaners.

When necessary:

• We will inform the customer before treatment.

• Products are used according to manufacturer recommendations and industry standards.

• These products remove buildup but do not cause deterioration of properly installed grout or tile.

Limitation of Liability

BASI is not responsible for:

• Pre-existing damage or defects

• Loose, cracked, missing, or deteriorated grout

• Loose, hollow, or damaged tiles

• Previous repairs or installation defects

• Structural movement or settling

• Normal wear and tear

Our liability is limited solely to damage directly caused by our negligence during the performance of our services.

• Some grout may require repair, recoloring, sealing, or replacement.

13. FURNITURE MOVING

For safety reasons, BASI moves only lightweight furniture when necessary.

The Client is responsible for moving valuables, electronics, artwork, collectibles, and fragile items before service.

BASI is not responsible for damage resulting from moving furniture with hidden structural defects or existing damage.

14. PHOTOS & VIDEOS

BASI may photograph or record video before, during, or after service to document:

• existing conditions

• work performed

• cleaning results

• quality control

• estimates

• training

• customer service

• dispute resolution

By scheduling service, the Client grants BASI permission to use photographs and videos for advertising, marketing, social media, website content, and promotional materials.

BASI will not intentionally disclose the Client's name, address, or other personally identifying information without prior written consent.

15. SATISFACTION GUARANTEE

The Client must report any concerns within twenty-four (24) hours after service completion.

BASI reserves the right to inspect the reported issue.

If BASI determines that a concern is related to the original service, BASI may, at its sole discretion:

• re-clean the affected area;

• provide a partial service credit; or

• offer another reasonable resolution.

Refunds are not issued after services have been completed.

Failure to report concerns within 24 hours constitutes acceptance of the completed work.

16. WEBSITE INFORMATION

Information provided on CleaningBasi.com is for general informational purposes only.

We reserve the right to update service descriptions, pricing, promotions, and website content at any time without notice.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by law, BASI's liability for any claim arising out of or relating to the services provided shall be limited to the amount actually paid by the Client for the specific service giving rise to the claim.

Under no circumstances shall BASI be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to lost profits, loss of use, business interruption, emotional distress, or property value reduction.

18. INDEMNIFICATION

The Client agrees to indemnify, defend, and hold harmless BASI, its owners, employees, contractors, agents, and affiliates from any claims, damages, losses, liabilities, expenses, or attorney's fees arising from:

• inaccurate information provided by the Client;

• unsafe property conditions;

• undisclosed hazards;

• violations of these Terms & Conditions; or

• the Client's negligence or misconduct.

19. FORCE MAJEURE

BASI shall not be liable for delays, cancellations, or inability to perform services due to events beyond its reasonable control, including but not limited to severe weather, natural disasters, government actions, labor disputes, equipment failures, utility interruptions, pandemics, or other unforeseen circumstances.

20. GOVERNING LAW

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Florida, and the Client consents to the jurisdiction of those courts.

21. SEVERABILITY

If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

22. ENTIRE AGREEMENT

These Terms & Conditions, together with any approved estimate, invoice, or written service agreement, constitute the entire agreement between BASI and the Client and supersede all prior discussions, representations, or agreements relating to the services.

17. Changes to These Terms

Basi reserves the right to update these Terms of Service at any time.

Updated versions will be posted on CleaningBasi.com and become effective immediately upon publication.

23. ACCEPTANCE OF TERMS

☑️By requesting an estimate, paying a reservation deposit, approving an estimate, scheduling service, or permitting BASI to perform any work, the Client acknowledges that they have read, understood, and agree to these Terms & Conditions.

Any individual scheduling or authorizing services on behalf of a property owner or occupant represents that they have the authority to do so and agree to be bound by these Terms & Conditions.

24. CONTACT INFORMATION

Any concerns, questions, or claims regarding the services provided must be submitted in writing to go@cleaningbasi.com. This ensures that all concerns are properly documented, reviewed, and addressed, allowing BASI to take the appropriate corrective measures and maintain an accurate service record. Reporting concerns by email also helps us respond promptly and efficiently.